Frequently asked questions

Filipino, Indonesian, Myanmar, Mizoram

Air Ticket, Medical Check-up in Destinated Country, Training School Expenses for 3 Weeks, Loan at the Destinated Country, Training Assessment, Examination Certificate, Passport Application, Singapore Medical Check and X-ray, Transport Expenses for Work Permit and Medical Check up, Training in Singapore, Work Permit

Simply contact our team through WhatsApp (+65 8023 3979) or submit an enquiry through our website. We will understand your household needs, shortlist suitable helpers, and guide you through interviews, documentation, and deployment.

We provide trained domestic helpers who can assist with housekeeping, childcare, elderly care, cooking, and general household management.

Yes. We arrange interviews so you can speak with the helper directly and ensure she is the right fit for your household.

The timeline depends on the helper’s availability and documentation, but in many cases the process can take around 1–3 weeks from selection to deployment.

Yes. Our team provides ongoing support to both employers and helpers to ensure a smooth transition, so just relax at the comfort of your own home and Femme5 agency will manage everything for you.

Our team will work closely with you to understand the job scopes and will do a suitable matching prior first. However, if when the helper arrives and you feel it is not a good fit, we provide 1 replacement within 6 months at no service fee, as long as your current helper is transferred back to us. You pay the replacement's MOM fees, insurance and placement loan. See our package terms for the details.

Yes. Many helpers have experience caring for older people, including help with bathing, dressing, walking, meals and medication reminders. Medical procedures should still be done or supervised by healthcare professionals.

Start early, ideally in your second trimester. Shortlisting, interviews, the work permit and arrival all take time, and a helper who arrives before the birth can settle in first.

Yes. If the person is a Singapore Citizen aged 67 or above and lives with you, you may pay the concessionary levy of $60 a month instead of $300. Some permanent residents also qualify. The concession is applied automatically once the household member is added in MOM's FDW eService.

She helps with bathing, changing and settling the baby, sterilising bottles and preparing feeds, night-time help, meals for the mother, laundry and keeping the home in order.

We start with your parent's needs, then shortlist helpers with previous elderly care experience, the right language and a temperament that suits your family. You interview them before deciding.

A live-in helper can stay on after confinement and continue helping as your baby grows. Tell us what you need and we will advise on the options.

A fresh helper has not worked in Singapore before, although for Indonesian, Filipino and Mizoram helpers she may have worked abroad. An ex-Singapore helper has worked here before, so she does not need the Settling-in Programme. Ex-Singapore packages cost $200 more, and these helpers usually expect a higher salary.

No. The package is our fee for the placement. The placement fee or loan covers the helper's own recruitment costs in her home country. You pay it at handover and it is recovered from her salary over her first months, through deductions she agrees to in writing.

Filipino placements are processed differently. Instead of a placement loan, you pay the POEA processing charge of $300 and her air ticket at cost, as per the receipt.

Insurance with a security bond protector ($611.40), the Settling-in Programme for first-time helpers ($120) and her placement fee or loan are paid separately at handover. The monthly levy and her salary are paid once she starts.

You get 1 replacement within 6 months at no service fee, as long as your current helper is transferred back to us. You pay the replacement's MOM fees, insurance and placement loan. If you would rather end your contract with us, we refund 50% of the service fee under MOM's rules instead.

By bank transfer or PayNow to our UEN. The package is paid when you confirm your helper, and the insurance, SIP and placement fee or loan at handover.