Tips On Choosing A Suitable Domestic Maid Agency In Singapore

Posted on 01/ 02/ 2024

In Singapore, domestic helper agencies help individuals and families find and hire a helper, also known as a Foreign Domestic Worker (FDW). These agencies typically provide various services, including screening and background checks for potential helpers, preparing for the process of hiring, arranging for training or certification, and handling payroll and other administrative tasks for the FDWs they place.

In this article, we will share with you the benefits of employing a maid through a maid agency, things to consider before hiring an agency and crucial questions to ask when choosing them.

What Is a Domestic Maid Agency?

domestic helper agency is a business that helps individuals and families find and employ transfer maids or new domestic helpers, also known as housekeepers or domestic workers. Some agencies may also offer much more such as additional home cleaning or laundry services. Employing a maid through an agency in Singapore can be a convenient option for busy individuals or families who need help with household tasks and do not have the time or resources to find a helper that fits their homes and that can work independently.

Aside from that, they can also better qualify the best maid or domestic helper for your home. It is important to note that the employment of foreign workers in Singapore is regulated by the Ministry of Manpower (MOM). Employers must follow certain rules and guidelines, including obtaining domestic workers’ work permit, providing appropriate accommodation, giving rest day, insurance, and other benefits.

Benefits Of Hiring a Domestic Helper Through a Maid Agency In Singapore

Hiring domestic helpers in Singapore through a domestic maid employment agency has several benefits:

Easy and Convenient

A maid employment service agency will help handle the process of finding, screening, and getting a maid on your behalf, saving you time and effort. They can also assist with the application of a work permit, training programs and schedule their flights for their arrival in Singapore. After they arrive in Singapore and when all the documentation are settled with the agency, you may bring home the maid with you.

Knowledge and Experience

Domestic maid agencies usually have a lot of experience and knowledge about employing full-time maids, so they can help you figure out how to find the most suitable candidate for your needs.

Assurance of Compliance

Domestic maid agencies know the rules and guidelines for employing foreign domestic workers in Singapore. They can ensure you follow all the laws and rules that apply.

Help and Support

Many agencies offer ongoing help to employers and domestic helpers, such as assistance with any problems that may arise during the job. Agencies can also provide assistance to employers in renewing the helper’s security bond before renewing her work permit. Aside from that, agencies can help give advise or support to the maids for them to adapt themselves better and faster when living in Singapore.

Quality Assurance

Reputable agencies typically have strict hiring standards. They might offer their domestic helpers training or certification programs to ensure they have the skills to do the jobs. Overall, hiring a maid in Singapore through a domestic helper agency can give you peace of mind and making sure the hiring process goes smoothly without any problems.

Check out this article for more reasons to hire a domestic helper through a maid agency.

Things To Consider Before Hiring a Maid Agency in Singapore

Finding a suitable and good maid agency in Singapore can be daunting, especially for first-time employers. With so many maid agencies on the market, it’s important to find the right one that suits your needs and budget. Here are some key points to consider when you’re looking for a reliable maid agency in Singapore:


Selecting an agency with high reputation and a good track record is important. You can ask for recommendations from friends or family members or research online reviews and ratings to get an idea of the agency’s reputation. It is important to find an agency with a low transfer rate and a low retention rate.

Amounts For Fees

Agencies that find maids for people’s homes usually charge an agency fee for their services. This fee could be for finding a maid, training, or ongoing administrative work. Be sure to ask about all fees upfront and compare them with those of other agencies to get the best deal.

Are you wondering how much does it cost to hire a maid in Singapore? Click here.

Services Offeredicensed

Different agencies may offer different services, such as screening and background checks, training programs and ongoing support. Consider the most important services to you and pick an agency that ensure your needs are met when finding new maids or available maids in Singapore.

Legal Compliance

You must ensure that the company you choose is a licensed maid agency that is recognized by MOM and follows all laws and rules. This will help protect you as an employer and ensure your foreign domestic helper gets a fair deal.

Communication and Responsiveness

Look for an agency that is responsive and easy to communicate with. A good agency should be able to respond quickly to your questions and concerns.

These are some of the most important things to consider when looking for a maid agency in Singapore. You must do your research and engage with an agency that is reputable, transparent, and responsive.

Crucial Questions To Ask When Choosing A Maid Agency In Singapore

When it comes to finding the best maid agency in Singapore for your home, several important factors must be considered before making a decision:

What are the fees, and what do they cover?

Ask the agency about all fees upfront, including placement, training, and ongoing administrative fees. Aside from that, after the customer has paid the agency fees, what after-sales services will be offered?

What screening and background checks do you conduct on potential hires?

To ensure your home and family are safe, it’s important to choose an agency that does thorough screening and background checks properly on the potential hires.

How do you handle conflicts or issues that may arise during the course of employment?

Look for an agency that has a clear process for resolving conflicts or issues that may arise between the employer and the maid.

Do you offer training or certification programs for your maids?

Some agencies like us may offer training or certification programs to help their maids learn new skills or improve their existing ones.

How do you handle payroll and other administrative tasks?

Make sure to understand how the agency handles payroll (e.g. the maids’ monthly salary) and other administrative tasks, such as processing work permit renewals and handling any necessary insurance coverage.

Do you offer ongoing support to both employers and maids?

Look for an agency that helps employers and maids with any problems that may arise while working.

Do you have a licence from the Ministry of Manpower (MOM) and follow all the laws and rules?

To ensure that both the employer and the maid are safe to work in Singapore, it is important to choose a reliable helper from an agency that is licensed by MOM and follows all laws and rules. Hiring a maid agency without any form of license may cause trouble in the future.

It is important to keep the following things in mind when selecting a helper agency in Singapore.

Common Mistakes in Choosing a Maid Agency Singapore

Choosing the right maid agency in Singapore is essential for hiring a suitable helper. However, many homeowners need help that suits their needs. People make several usual mistakes when picking a helper agency. Here are some examples:

Looking for the Cheapest Maid Agency

A common mistake by people is that they are always looking for the cheapest maid agency in Singapore. This is not the best way to find a maid as you may not get the best maid placement or service from a maid agency.

Insufficient Research

It’s important to research different maid agencies also before making a decision. Look for reviews and ask for recommendations from friends or family who have used maid agencies in the past. To determine whether or not a Singapore maid agency is legitimate, go online and do extensive research. Reputable maid agencies would go out of its way to ensure that its website presents professionally, demonstrating that they value its customers and business’s service.

Not Verifying the Credentials of the Agency

It is important to make sure the agency you’re engaging with is licensed and registered with the MOM. This ensures that the agency operates legally and that the maids they provide are properly trained and screened.

Not Considering the Cost

The cost of hiring a maid through an agency can vary significantly. Be sure to compare prices and consider the overall value of money rather than just going for the cheapest option.

Not Considering the Terms of the Contract

Be sure to carefully read and understand the terms of the contract with the agency, including the length of the contract, the duties and responsibilities of the maid, and any fees or charges that may apply.

Not Communicating Clearly With the Agency

It’s important to communicate your needs and expectations to the agency so that they can find the right fit for your home. Be sure to discuss any specific requirements or preferences you may have.

In brief, we have shared with you the guide to hiring a suitable domestic helper agency, benefits of employing them and crucial questions to ask before hiring an agency. Check out Femme5 Agency, a maid agency in Singapore to help you find a dependable maid or transfer helper to care for your house, children or elderly that require domestic help.

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